Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at norivu.help@gmail.com before sending any item back. Unauthorised returns may not be accepted. If your return is approved, we will provide the correct return instructions and return address.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work to make it right.

Non-returnable items

We cannot accept returns for items that have been used, damaged by the customer, or returned without the original packaging. We also cannot accept returns on gift cards.

Exchanges

The fastest way to exchange an item is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days of us receiving the returned item. Please remember it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at norivu.help@gmail.com.

Your statutory rights are not affected.